Refund & Returns Policy

Last updated: July 2026

At Jeserah Collections, we want you to be completely satisfied with your purchase. Please read our returns and refund policy carefully.

Return Eligibility

• Items must be returned within 7 days of delivery.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Sale items and customised/personalised products are not eligible for return.

How to Initiate a Return

1. Email us at jeserahcol@gmail.com with your order number and reason for return.
2. Our team will respond within 2 business days with return instructions.
3. Ship the item back to us using a trackable courier service.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.

Exchanges

We offer exchanges for items of the same value. Please contact us at jeserahcol@gmail.com to arrange an exchange.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund at no additional cost.

Shipping Costs for Returns

Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

Contact Us

For any questions about returns or refunds, please contact us at jeserahcol@gmail.com.